STANDARD OPERATION PROCEDURE (SOP)
1. CUSTOMER SERVICE DEPARTMENT:
KEY CONTACT:
Name: Ms. Samridhi Rajbhandari
Designation: Admin & Head of Customer Service
E-mail: csv1@iscmnepal.com.np
Phone: +977 1 4112108 EXT: 605
2. OPERATION DEPARTMENT:
All incoming shipments/documents are handled by operation department.
I. Document Entry & Processing
- All the Clearing documents entry process will complete before 1300hrs for the same day Clearance. Rest of the documents will process for the next business day.
II. Custom Clearance Process:
Processed documents will complete for custom release same day.
KEY CONTACT:
Name: Mr. Kumar Dangal
Designation: OPS HEAD
E-mail: inquiry@iscmnepal.com.np
Phone: +977 1 4112108 EXT: 606
3. ACCOUNT & FINANCE:
All the financial activities like Invoicing, billing and collection will be controlled under Finance Department.
- Every Custom Handling and Clearance Service Charge, export shipment as well as Import shipment will be charged separately as per agreed rate.
- Original set of document will be provided along with the complete Invoice.
- Credit Period for Account Holder: As Per agreed
- Account statement will be provided within first week of the following Month.
- Payment Date: As per agreed.
KEY CONTACT:
Name: Ms. Sushma Rijal
Designation: Head of Finance
E-mail: finance.pmgroup@iscmnepal.com.np
Phone: +977 14112108 Ext: 605
4. SALES & MARKETING
COMMERCIAL HEAD KEY CONTACT:
Name: Emzee
Designation: Head of sales & Marketing Development
E-mail: sales@iscmnepal.com.np
Phone: +977 9801113365